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Poor connection or frozen video

Improve call quality when video freezes or sound breaks up.

Web

Each tile shows signal bars: Poor connection, Good connection or Excellent connection.

If quality is poor:

  1. Move closer to your Wi-Fi router or use a cable.
  2. Close other apps and tabs that use the network.
  3. Turn off Send HD video (720p) in Settings › Video.
  4. Turn off your camera to keep audio clear.

If the connection drops, Connection lost — reconnecting… appears and Wasla reconnects by itself.

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