Account Help
Woosool Account
39 articles
Get started
- What is a Woosool Account?One account and one address for every Woosool app, from Barid mail to Khazna files.
- Create a Woosool accountSign up for a personal account with a woosool.com address, or a business account on your company's domain.
- Sign in to WoosoolSign in with your address and a password, a passkey, or an approval on your phone.
- Use more than one account and sign outAdd another Woosool account in the same browser, switch between them, and sign out safely.
Sign-in and security
- Run the Security CheckupSee what Woosool recommends to keep your account safe and review recent security events.
- Change your passwordSet a new password for your Woosool Account; other devices are signed out.
- Choose a strong passwordThe rules every Woosool password must follow, and how to pick one that is easy to remember.
- Turn on 2-Step VerificationAsk for a code from an authenticator app when you sign in with your password.
- Use backup codesSign in with a one-time backup code when you don't have your authenticator app.
- Sign in with a passkeyAdd a passkey so you can sign in with your fingerprint, face or screen lock instead of a password.
- Approve sign-ins on your phoneSign in on a computer without a password by tapping the matching number in a Woosool app on your phone.
- Choose how you sign in firstPick which sign-in method Woosool asks for first: a passkey, your phone or your password.
- See where you're signed in and sign outReview the browsers and devices signed in to your account and sign out the ones you don't use.
- Manage your phonesSee the phones signed in to Woosool apps, approve new ones, rename them or sign them out.
- Lost or stolen phoneSign out a lost phone and ask the Woosool apps on it to delete their data.
Recover your account
- Set up ways to recover your accountAdd a recovery e-mail, passkeys and trusted devices so you can get back in if you forget your password.
- Add or change your recovery e-mailAdd an address outside Woosool that receives codes when you need to recover your account.
- Reset a forgotten passwordProve it's you with a recovery e-mail code, a passkey or a signed-in device, then choose a new password.
- Someone is resetting your passwordWhat to do when a signed-in device asks you to confirm a password reset.
- Lost your authenticator appGet back in when you no longer have the phone with your 2-Step Verification codes.
- When you can't use any recovery methodAsk the Woosool team to review your recovery request by hand.
- Your account is lockedWhy sign-in is locked after too many wrong passwords and how to unlock it.
Profile and preferences
- Change your name and photoUpdate the name and profile photo people see in Woosool apps.
- Change language, time zone and themeChoose English, Arabic or French, your time zone and light or dark mode for every Woosool app.
- Choose which e-mails you getTurn account-update e-mails on or off and see your recent alerts.
- Control who can call you and find youChoose who can call you in Wasla, whether people can find you by phone number, and block callers.
Plans, storage and billing
- Compare Woosool plansWhat Free, Pro, Business and Enterprise include, from storage to meeting size.
- How storage worksOne storage pool covers your Khazna files, Barid mail and what you create in every app.
- Storage full: what to doWhat stops working when your storage is full and how to free up space.
- Add more with add-onsRaise one limit — storage, daily emails, addresses, AI credits, meeting size or domains — without changing plan.
- Change or cancel your subscriptionSwitch plan, move between monthly and yearly billing, or cancel at the end of the period.
- Manage payment methods and purchasesAdd a card, choose the default one and see your purchase history.
Data and privacy
- Download your dataExport a copy of your Woosool Account data.
- Delete your Woosool accountPermanently delete your account and data, with 14 days to change your mind.
- Review apps that can use your accountSee which other apps you let sign in with your Woosool Account, and remove access.
- Accept an invitation to an organisationJoin an organisation that invited you, and understand what its admins can then do.
Troubleshooting
- Can't sign inFix the most common sign-in problems, from a wrong password to a locked account.
- Verification codes or e-mails not arrivingWhat to check when a recovery code, unlock link or security e-mail doesn't reach you.
- "This app is not included in your plan"Why a Woosool app or feature says it is unavailable, and who can change it.