WoosoolWoosoolHelp Centre

Manage orders

Follow orders, confirm payment, update the status and tell the customer.

Web

Open the Orders panel. It shows open orders, unpaid orders and revenue for the last 30 days. Search by name, e-mail or #number, or filter by status.

Open an order to:

  • set the Order status: New, Confirmed, Shipped, Completed or Cancelled;
  • set the Payment status: Unpaid, Paid or Refunded;
  • add an Internal note, such as a tracking number;
  • E-mail the customer about the new status;
  • Put the products back in stock after a cancellation.

Export orders as CSV downloads the list.

Was this article helpful?

Still need help?

Write to the Woosool team. Sign in with your Woosool Account and we reply by e-mail and in My requests.

Contact support