A shared link or file won't open

"This link doesn't exist, has expired or was turned off"

The owner deleted or reset the link, or it reached its expiry date. Ask them for a new link.

"This link is password protected"

Enter the password the owner gave you. After too many wrong tries, wait 15 minutes.

"Downloads are turned off for this link"

The owner allows viewing only. Ask them to turn on Allow downloading if you need the file.

"This item doesn't exist or you don't have access to it"

The file was deleted, or it isn't shared with the account you're using. Check you're signed in with the right account, or ask the owner to share it with you.

"You have view-only access"

Ask the owner for commenter or editor access.