Mail not arriving
What to check when you aren't receiving messages you expect.
Work through these checks.
- Spam. Open Spam. If the message is there, select Not spam.
- Other tabs and folders. With inbox categories on, check Updates, Promotions, Social and Forums. Search all mailboxes for the sender's address.
- Filters. A rule in Settings › Filters may move or delete it. Check Blocked Addresses too.
- Forwarding. If Enable Forwarding is on without Keep Local Copy, messages go only to the other address.
- Storage. When your storage is full, new mail is held and retried for a while, then returned to the sender. See Mailbox full.
- The address. Ask the sender to check they used your exact address.
- Your domain. On a company domain, your organisation's administrator controls this — contact them.
Tip
Ask the sender if they got a bounce message. Its text usually explains what went wrong.
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