Someone is resetting your password
What to do when a signed-in device asks you to confirm a password reset.
On this page
When someone chooses Approve from a signed-in device to reset your password, your signed-in devices ask: Is someone resetting your password? It shows the device, place and time of the request.
If it's you
- Look at the screen where you started the reset — it shows a 3-digit number.
- Type that number under Number shown on the other screen.
- Select Yes, it's me.
You can now set the new password on the other device.
If it isn't you
Select No, it wasn't me. Your password doesn't change.
Warning
Never type a number someone gives you by phone or message. Only approve a reset you started yourself.
A device signed in less than an hour ago can't approve a reset. Use a device you have used longer, or deny.
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