Lost your authenticator app
Get back in when you no longer have the phone with your 2-Step Verification codes.
If you lost the phone with your authenticator app:
- Use a backup code. On the 2-Step Verification step, type one of your backup codes. See Use backup codes.
- Use a passkey if you added one — it doesn't need the authenticator.
- If you have neither, start Reset a forgotten password and, on the 2-Step Verification step, select I lost my authenticator and backup codes.
Once you are back in, open Security & sign-in, turn 2-Step Verification off and on again to link your new phone, and save the new backup codes.
If your account belongs to an organisation, your administrator can also help.
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Related articles
- Use backup codesSign in with a one-time backup code when you don't have your authenticator app.
- Reset a forgotten passwordProve it's you with a recovery e-mail code, a passkey or a signed-in device, then choose a new password.
- When you can't use any recovery methodAsk the Woosool team to review your recovery request by hand.
Still need help?
Write to the Woosool team. Sign in with your Woosool Account and we reply by e-mail and in My requests.