Fix common problems with the Woosool apps
What to do when you can't sign in, notifications don't arrive, or the app warns about your phone.
- Sign-in was cancelled. You closed the browser before finishing. Choose Sign in with Woosool Account again.
- Couldn't reach Woosool. Check your connection and try again.
- Waiting for approval… never ends: approve the phone from a computer or another phone, or choose Use another way. See Approve a new phone.
- This phone may be modified. The phone looks rooted. Other apps could read your data; use a phone with its original system for sensitive work.
- Notifications or calls arrive late. See Notifications on your phone.
- The app can't use app lock. Set up a screen lock on the phone first.
- An app is slow or something looks wrong. Report a problem from the app.
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Related articles
- Notifications on your phoneGet new mail, calls and reminders, choose what notifications show, and keep them working in the background.
- Approve a new phoneConfirm that a new phone is yours by matching a number, or with an e-mail or two-step code.
- An app signed you outWhat it means when an app says the phone was signed out, erased or not approved.
Still need help?
Write to the Woosool team. Sign in with your Woosool Account and we reply by e-mail and in My requests.