When you can't use any recovery method

If you can't use a recovery e-mail, a passkey, a signed-in device or an organisation admin, you can ask the Woosool team to review your request.

1. Start Reset a forgotten password.
2. Select I can't use any of these.
3. Under An address where we can reach you, enter an address outside Woosool that you can open now.
4. Optionally, add details that help confirm it's you — for example when you created the account or the subjects of recent e-mails. Never send passwords.
5. Select Send request.

What happens next

• Nothing happens for a waiting period of several hours. The account owner is told right away and can cancel the request.
• If the request is approved, a one-time link to choose a new password goes to the contact address you gave.
• Woosool never asks for your password and never resets it instantly.