Fix common Aman problems
What the messages mean when you can't unlock, import or open a shared vault.
- Wrong master password. Check that Caps Lock is off. If you've forgotten it, see Forgot your master password.
- Too many wrong master passwords — unlocking is paused for a while. Wait, then try again.
- Your vault locked. Unlock it again. It locked after inactivity or when you closed the tab.
- Waiting for access on a shared vault: a manager needs to open the vault's members list to confirm your key.
- No Woosool account uses this address. Check the address. People need a Woosool account to share a vault.
- Unknown file format. Export from the other app in JSON, CSV or XML.
- Export it unencrypted from the other app (then delete that file). Aman can't read other apps' encrypted exports.
- Someone saved a newer version — reload and try again.
- Couldn't copy to the clipboard. Click into the Aman page first, then copy again.
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Related articles
- Forgot your master passwordUse your recovery key to set a new master password.
- Import and export passwordsBring passwords in from another password manager or browser, and export your vault.
- Share passwords with a shared vaultCreate a shared vault, add people with the right role, and move items into it.
Still need help?
Write to the Woosool team. Sign in with your Woosool Account and we reply by e-mail and in My requests.