Verification codes or e-mails not arriving
What to check when a recovery code, unlock link or security e-mail doesn't reach you.
- Wait a minute, then check the Spam or Junk folder of your recovery address.
- Make sure you are looking in the right mailbox: recovery codes go to your recovery e-mail, not your Woosool mailbox.
- Request a new code with Send a new code. Only the newest code works.
- Codes expire: recovery codes after 10 minutes, recovery-e-mail confirmation codes after 15 minutes.
- If you ask too often, Woosool asks you to wait a moment before sending another code.
Tip
If you no longer have access to your recovery address, choose Try another way — for example a passkey or a signed-in device.
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