Can't sign in
Fix the most common sign-in problems, from a wrong password to a locked account.
Check these in order.
Wrong address or password
- Make sure you typed your full address, for example
name@woosool.comor your company address. - Check Caps Lock and your keyboard language. Passwords are case-sensitive.
- Forgot it? See Reset a forgotten password.
Account locked
After 10 wrong passwords in 15 minutes, sign-in is locked. See Your account is locked.
2-Step Verification code refused
- Codes change every 30 seconds — type the current one.
- Make sure your phone's clock is set automatically.
- Use a backup code, or see Lost your authenticator app.
"Your organisation doesn't allow this sign-in method"
Your organisation turned off that method. Choose Other ways to sign in.
The page keeps loading or returns to sign-in
- Allow cookies for
woosool.com. - Close other tabs of the same app and try again.
- Try a private window. If it works there, clear the site data for
woosool.comor disable extensions that block cookies.
Your account was suspended
If your organisation suspended or blocked your account, contact your administrator.
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Related articles
- Reset a forgotten passwordProve it's you with a recovery e-mail code, a passkey or a signed-in device, then choose a new password.
- Your account is lockedWhy sign-in is locked after too many wrong passwords and how to unlock it.
- Lost your authenticator appGet back in when you no longer have the phone with your 2-Step Verification codes.
- "This app is not included in your plan"Why a Woosool app or feature says it is unavailable, and who can change it.
Still need help?
Write to the Woosool team. Sign in with your Woosool Account and we reply by e-mail and in My requests.